Creating Insight-Driven Experiences That Resonate

Resonant XD is an experience design consultancy helping businesses launch successfully or improve profitability through strategic delivery of product and service experiences.

Resonant XD is an experience design consultancy helping businesses launch successfully or improve profitability through strategic delivery of product and service experiences.

Designing With Intention, Driven by Insight.

Great Experiences Drive Business Success

Experience design is about creating product and service experiences that solve problems for customers and evoke positive emotions. Doing so increases perceived value, and drives the behaviors that lead to revenue growth.

Great Experiences Drive Business Success

Experience design is about creating product and service experiences that solve problems for customers and evoke positive emotions. Doing so increases perceived value, and drives the behaviors that lead to revenue growth.

Great Experiences Drive Business Success

Experience design is about creating product and service experiences that solve problems for customers and evoke positive emotions. Doing so increases perceived value, and drives the behaviors that lead to revenue growth.

Great Experiences Drive Business Success

Experience design is about creating product and service experiences that solve problems for customers and evoke positive emotions. Doing so increases perceived value, and drives the behaviors that lead to revenue growth.

Value is Perception

Customers weigh what they get against what they give. The key lies in delivering a brand experience that meets expectations and leaves customers satisfied —boosting engagement, loyalty, brand advocacy, and revenue.

Value is Perception

Customers weigh what they get against what they give. The key lies in delivering a brand experience that meets expectations and leaves customers satisfied —boosting engagement, loyalty, brand advocacy, and revenue.

Value is Perception

Customers weigh what they get against what they give. The key lies in delivering a brand experience that meets expectations and leaves customers satisfied —boosting engagement, loyalty, brand advocacy, and revenue.

Value is Perception

Customers weigh what they get against what they give. The key lies in delivering a brand experience that meets expectations and leaves customers satisfied —boosting engagement, loyalty, brand advocacy, and revenue.

Know Your Customers, Shape Their Experience, Drive Growth

Customer research reveals the hidden drivers behind customer behavior — the mindsets and emotions that shape people's perceptions and decisions. Understanding this helps businesses design experiences that resonate and fuel growth.

Know Your Customers, Shape Their Experience, Drive Growth

Customer research reveals the hidden drivers behind customer behavior — the mindsets and emotions that shape people's perceptions and decisions. Understanding this helps businesses design experiences that resonate and fuel growth.

Know Your Customers, Shape Their Experience, Drive Growth

Customer research reveals the hidden drivers behind customer behavior — the mindsets and emotions that shape people's perceptions and decisions. Understanding this helps businesses design experiences that resonate and fuel growth.

Know Your Customers, Shape Their Experience, Drive Growth

Customer research reveals the hidden drivers behind customer behavior — the mindsets and emotions that shape people's perceptions and decisions. Understanding this helps businesses design experiences that resonate and fuel growth.

Let's Discuss Your Business Goals!

Schedule and intro call

Schedule and intro call

Schedule and intro call

Schedule and intro call

Hi, I'm Kim.

Hi, I'm Kim.

Hi, I'm Kim.

Hi, I'm Kim.

I'm a digital product and service experience strategist with expertise in customer research and crafting strategies that align business goals with customer needs.
I'm a digital product and service experience strategist with expertise in customer research and crafting strategies that align business goals with customer needs.
I'm a digital product and service experience strategist with expertise in customer research and crafting strategies that align business goals with customer needs.
I'm a digital product and service experience strategist with expertise in customer research and crafting strategies that align business goals with customer needs.
Results oriented
Results oriented
Results oriented
Results oriented
Insight driven
Insight driven
Insight driven
Insight driven
Creative problem solver
Creative problem solver
Creative problem solver
Creative problem solver

My background

20

years of experience

20

years of experience

20

years of experience

20

years of experience

1

mission to help

1

mission to help

1

mission to help

1

mission to help

I founded Resonant XD because I love solving problems—not just for businesses looking to improve performance and drive growth, but also to help these businesses solve problems for their customers and deliver real value. These two goals go hand in hand.

An XD Strategist with a Technical Mindset

  • I began my career as a computer programmer, developing both back-end and front-end software solutions in the financial services industry.
  • I earned a Master's degree Human-Computer Interaction (HCI), a discipline that combines psychology, computing, and design.

Expertise Built Through Experience

Before founding Resonant XD, I spent 13 years as a user experience (UX) design and research consultant, including 10 years at the authoritative firm, Nielsen Norman Group, where I conducted leading research and developed industry thought leadership while consulting with clients across various sectors.
During this time, I designed and conducted numerous studies, facilitated hundreds of hours of customer research, and analyzed countless interfaces. I collaborated with clients and led projects aimed at identifying user behavior patterns to inform experience-design strategy.

Specializing in Omnichannel Service Design and Customer-Journey Management

Throughout my career in UX, I have developed specialized expertise in omnichannel customer journey design and management. I am particularly passionate about helping businesses optimize their revenue-generating customer journeys through an operational approach to digital experience design that focuses on journeys rather than just products.
I founded Resonant XD because I love solving problems—not just for businesses looking to improve performance and drive growth, but also to help these businesses solve problems for their customers and deliver real value. These two goals go hand in hand.


An XD Strategist with a Technical Mindset

  • I began my career as a computer programmer, developing both back-end and front-end software solutions in the financial services industry.
  • I earned a Master's degree Human-Computer Interaction (HCI), a discipline that combines psychology, computing, and design.


Expertise Built Through Experience

Before founding Resonant XD, I spent 13 years as a user experience (UX) design and research consultant, including 10 years at the authoritative firm, Nielsen Norman Group, where I conducted leading research and developed industry thought leadership while consulting with clients across various sectors.
During this time, I designed and conducted numerous studies, facilitated hundreds of hours of customer research, and analyzed countless interfaces. I collaborated with clients and led projects aimed at identifying user behavior patterns to inform experience-design strategy.


Specializing in Omnichannel Service Design and Customer-Journey Management

Throughout my career in UX, I have developed specialized expertise in omnichannel customer journey design and management. I am particularly passionate about helping businesses optimize their revenue-generating customer journeys through an operational approach to digital experience design that focuses on journeys rather than just products.

Escape The Cycle Of Costly Customer Churn

Create Insight-driven Experiences That Resonate

Get Started

Escape The Cycle Of Costly Customer Churn

Create Insight-driven Experiences That Resonate

Get Started

Escape The Cycle Of Costly Customer Churn

Create Insight-driven Experiences That Resonate

Get Started

Escape The Cycle Of Costly Customer Churn

Create Insight-driven Experiences That Resonate

Get Started