An expert design audit is an in-depth analysis of your digital interfaces and service experience, including multichannel interactions across both digital and physical touchpoints.

I evaluate your user interfaces and customer journeys for usability issues and areas for improvement, assessing how well they adhere to best practices while identifying critical pain points and missed opportunities.

A design audit is valuable for enhancing user experience and ensuring your product or service aligns with business goals—whether addressing declining engagement, mitigating risk before a major redesign, or preparing for a new product launch. An independent expert provides a fresh perspective, helping to uncover overlooked issues that internal teams may miss by being too close to the design.

What to Expect

The specifics of your design review will depend on your goals and the scope of your products and services. However, my analysis is grounded in established usability heuristics, including:

• Consistency, standards, and conventions – Does the design feel intuitive, following common conventions that deliver expected outcomes customers have come to learn over time?

• Clarity of system status – Do customers receive timely and appropriate feedback, or are they left uncertain about what’s happening and what to do next?

• Error prevention and recovery – Does the product or service help customers avoid mistakes, and if errors occur, is recovery simple and straightforward?

• Clarity of communication and expectations – Does the experience align with the expectations set as the journey unfolds?

Expert design audits offer a faster, more cost-effective way to evaluate digital products and services compared to traditional research methods, which require customer recruitment and extended feedback analysis. Most audits can be completed in weeks, making them ideal for teams needing actionable insights quickly.

My severity-rating system ensures that findings are clear, actionable, and easy to prioritize.

What You'll Receive

You will receive a client presentation outlining the findings with recommendations to improve customer experience and business performance, along with a comprehensive report with detailed findings.

Reports typically range from 50 to 100 pages and include:

• An executive summary outlining key themes and insights

• Granular findings with annotated examples, best practice discussions, and actionable recommendations, prioritized by severity

• A flexible format tailored to your needs

  
  

Why Work with Resonant XD?

Recommendations from a seasoned expert – With over 20 years of experience in interface and experience design, I have conducted hundreds of hours of customer research, analyzed countless interfaces and service experiences, and worked with clients across dozens of industries. I bring deep insight into what works—and what doesn’t.

Unbiased Outside Perspective – As an independent expert, I provide an objective evaluation focused on what’s best for your business and customers.